At Dental Plan (“Company,” “we,” “our,” or “us”), we strive to provide high-quality digital services designed to support and enhance your dental care experience. Please read this Refund Policy carefully, as it explains the terms and conditions under which refunds may be requested and processed.

1. Nature of Our Services

All products and services offered through Dental-plan.net are digital in nature. This includes, but is not limited to, access to digital dental plans, online consultations, informational materials, and communication with licensed dental professionals through our platform.

Because our services are delivered digitally and often involve immediate access to content or professional interaction, refunds are handled on a case-by-case basis and are not guaranteed.

2. Refund Eligibility

We understand that situations may arise where a user wishes to request a refund. For this reason, we offer users the opportunity to submit a refund request exclusively through the chat with a doctor available on our platform.

Refund requests may be considered under the following general circumstances:

• The user experienced a technical issue that prevented reasonable access to the purchased digital service
• The service was not delivered as described
• The user has concerns regarding the consultation or digital plan received and wishes to discuss them with a dental professional

Submitting a request does not automatically guarantee approval. Each request is reviewed individually, taking into account the nature of the service provided and the level of access or usage already granted.

3. How to Request a Refund

All refund-related questions, requests, and clarifications must be submitted through the in-platform chat with a doctor. We do not accept refund requests via email, phone, social media, or third-party platforms.

To request a refund, the user should:

1. Open the chat with a doctor on Dental-plan.net
2. Clearly explain the reason for the refund request
3. Provide any relevant details that may help us understand the situation

Our team may ask follow-up questions to better assess the request and ensure a fair and transparent review process.

4. Review and Decision Process

Once a refund request is submitted, it will be carefully reviewed by our team. We reserve the right to evaluate factors such as:

• The extent to which the digital service has already been used
• The timing of the request
• The nature of the concern raised
• Compliance with this Refund Policy

We aim to handle all requests in a reasonable timeframe; however, processing times may vary depending on the complexity of the case.

5. Approved Refunds

If a refund is approved, it will be issued using the original method of payment whenever possible. Please note that processing times may depend on your payment provider and can take several business days to appear in your account.

6. Non-Refundable Situations

In certain situations, refunds may not be granted, including but not limited to:

• Full use or substantial consumption of the digital service
• Failure to contact us through the official chat system
• Requests based solely on a change of mind after service delivery

7. Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on Dental-plan.net. Continued use of our services indicates acceptance of the current version of this policy.

8. Contact and Support

For any questions related to refunds, services, or this policy, please contact us exclusively through the chat with a doctor on our website. This ensures timely communication and proper handling of your request.